Terms & Conditions

These terms ("Terms") form a binding agreement between you ("you", "Customer") and Robin Wessels ("we", "us"), a sole proprietorship (eenmanszaak) established in the Netherlands and the operator of StoreLoWidget. We are registered with the Dutch Chamber of Commerce (KvK) under number 42030276 and our VAT ID is NL005442905B92. By creating an account (whether by email or Google sign-in), accessing the dashboard, or embedding our widget, you accept these Terms. If you accept on behalf of a company you confirm you have the authority to do so. These Terms (together with our Privacy Policy and Data Processing Agreement) apply to the exclusion of any general, purchasing, or other terms of the Customer, which we expressly reject (uitdrukkelijk van de hand gewezen), even if your terms contain a similar exclusivity clause.

1. The service

StoreLoWidget is a hosted store-locator widget that you embed on your website, together with a dashboard for managing your locations. The service is provided on a subscription basis as described on our pricing page and in your plan.

We are continuously improving the service. We may add, change, deprecate, or remove features. Where a change is material and adversely affects your use, we will give you reasonable notice in advance through the dashboard or by email.

2. Eligibility and your account

You must be at least 18 years old and able to enter into a binding contract to use the service. You agree to provide accurate, current, and complete information and to keep it up to date.

• You are responsible for safeguarding your account credentials and for all activity under your account.
• We recommend you enable two-factor authentication (2FA) where available.
• Notify us immediately at info@robinwessels.com of any unauthorised access to or use of your account.

3. Acceptable use

You agree that you will not, and will not permit anyone else to:

• upload, store, or transmit any content that is illegal, infringing, defamatory, or otherwise unlawful;
• send spam, conduct phishing, or distribute malware or fraudulent content;
• probe, scan, or test the vulnerability of the service except under a responsible-disclosure arrangement agreed with us in advance;
• bypass or attempt to bypass any rate limit, access control, or usage quota;
• reverse-engineer, decompile, or disassemble any part of the service, except to the extent that applicable law expressly permits this and only after you have asked us for the relevant information;
• resell, sublicense, or otherwise make the service available to third parties without our prior written consent;
• violate any export-control or sanctions law (see section 23);
• scrape, harvest, or carry out bulk extraction of data from the service by any automated or manual means;
• use the locator or any end-visitor geolocation data to harass, stalk, track, surveil, or profile any individual;
• upload or process any special-category personal data (such as data on health, ethnicity, religion, or biometrics) or any personal data that has been obtained unlawfully.

We may suspend, remove, or disable access to any content or account that violates this section.

4. User-generated content (UGC)

You retain all rights in the content, location data, and other materials you upload or import ("Customer Content"). You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, store, transmit, display, and modify Customer Content only as needed to provide and render the service and to maintain backups. This licence ends when you delete the content or close your account, except for copies in aged-out backups that cycle out in the ordinary course.

You warrant that you own or have all necessary rights to the Customer Content; that it does not infringe any third-party right, is not illegal, and contains no malware; and that you have obtained all consents and legal bases required for any personal data it contains.

We do not pre-screen Customer Content and are not responsible for it. We may remove it. We are not liable for Customer Content or for any decision made by you or by an end-visitor based on the service.

5. DMCA / copyright complaints

If you believe content made available through the service infringes your copyright, send a notice under the U.S. Digital Millennium Copyright Act (17 U.S.C. §512) to info@robinwessels.com with the subject line "DMCA notice". Your notice should identify the work, the allegedly infringing material and its location, your contact details, a good-faith statement, and a statement under penalty of perjury that you are authorised to act. We accept counter-notices, and we will terminate the accounts of repeat infringers in appropriate circumstances.

6. Plans, payment and billing

Paid plans renew automatically for successive periods until cancelled. We charge the payment method on file. We will email you before each renewal.

• Fees are stated exclusive of VAT and are charged in advance. Except as required by section 7 or mandatory consumer law, fees are non-refundable.
• We will give you at least 30 days' notice of any price change, which takes effect at your next renewal.
• If a payment fails, we will retry it and may then suspend or downgrade your plan. We will send an expiry reminder before that happens.
• We offer a free Starter plan and may limit, change, or end the free plan with reasonable notice.

7. Trial, refunds and consumer right of withdrawal

If your plan includes a trial, we will remind you about 7 days before it ends. Consumers in the EU (true private individuals) have a 14-day right of withdrawal under Directive 2011/83/EU; you lose that right once the service has been fully performed after your express request that we begin immediately. Outside that statutory right, fees are non-refundable, including for partial periods. These consumer protections apply only to natural persons acting outside their trade or profession; they do not apply to businesses, sole traders, or ZZP'ers acting in their professional capacity.

8. Cancellation and termination

You can cancel at any time from the dashboard. Your locator stays active until the end of your paid period. After your account closes, we retain your data for up to 12 months before deleting it, as described in our Privacy Policy.

We may suspend or terminate your account for material breach of these Terms, with notice and an opportunity to cure where practicable, and immediately where required for security, legal, or fraud reasons.

9. Our intellectual property

We and our licensors own all intellectual property rights in the service, except for the Customer Content. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the service in accordance with these Terms.

10. Confidentiality

Each party will protect the other party's non-public information with at least the same care it uses for its own confidential information, and will use it only to provide or use the service.

11. Availability and warranties

The service is provided "AS IS" and "AS AVAILABLE". To the maximum extent permitted by law, we make no warranties of any kind, whether express, implied, or statutory, including any implied warranty of fitness for a particular purpose, merchantability, or non-infringement. We do not warrant that the service will be uninterrupted, error-free, or free of data loss. An uptime SLA is available for the Business plan on request. Some jurisdictions limit the exclusion of implied warranties, so parts of this section may not apply to you.

12. Third-party services and Google Maps (BYOK)

The service runs on and depends on third parties, including Cloudflare, Supabase, Stripe, Brevo, and Google. Their availability, performance, pricing, and acts are outside our control, and we are not liable for their outages, changes, suspension, termination, or data incidents.

You supply your own Google Maps API key (BYOK). You are the account holder with Google, you set your own quota and budget limits, and you are responsible for the configuration and restrictions of your key. You bear all charges Google bills you. We are never liable for your Google bills (including unexpectedly high or runaway usage), for key misconfiguration, for suspension of your key, or for any map-rendering failure that results from your Google account or key.

13. Your data and backups

You are responsible for maintaining your own backups of any data you upload or import. You can export your data as JSON at any time from the dashboard. Any backups we keep are solely for our own operational continuity and are not a backup service for you. We are not liable for any loss, corruption, or inaccessibility of data, except where it is caused by our intent or conscious recklessness (opzet of bewuste roekeloosheid).

14. Service availability and remedies

We give no uptime warranty, except under a separate Business-plan SLA available on request. If we ever offer an availability commitment or a service credit, that credit is your sole and exclusive remedy for any unavailability or performance issue, and further damages for unavailability are excluded, unless mandatory law provides otherwise.

15. Accuracy and your end-visitors

Location data is supplied by you, and geographic results (such as maps, distances, and routes) are generated by Google. We do not warrant the accuracy, completeness, or availability of the locations or routes displayed. You are responsible for your Customer Content and for any decision that you or your end-visitors make based on the service.

You will include, in your own terms toward your end-users, an equivalent disclaimer and liability exclusion, and you will indemnify us against any end-visitor or third-party claim arising from their use of, or reliance on, the locator. Nothing in this section excludes liability for death or personal injury where that cannot lawfully be excluded.

16. Beta and early-access features

Features marked beta, preview, or early access are provided for evaluation only. They may be changed or withdrawn at any time, may be unstable, carry no warranty and no SLA, and are used entirely at your own risk.

17. No fitness for purpose; no advice

We do not warrant that the service is fit for any particular purpose or that it will produce any specific business outcome (such as more visitors or sales). The service and its outputs — including location, distance, and availability information — are provided for general informational purposes only and are not professional, legal, or other advice. All implied warranties are excluded to the extent permitted by law.

18. Indemnification

You will defend, indemnify, and hold us harmless from and against all third-party claims, damages, liabilities, losses, and reasonable legal fees and costs arising out of or relating to:

• your Customer Content;
• your use of the service in breach of these Terms or of any applicable law;
• your violation of any third-party right;
• your processing of end-visitor personal data and your own cookie and consent obligations; and
• your use or misuse of Google Maps, including any charges, configuration, or suspension relating to your Google Maps API key.

This indemnity is uncapped and is expressly not subject to the limitation of liability in section 19. We will notify you promptly of any claim and may, at our choice, control or participate in the defence; you will not settle any claim in a way that admits our liability or requires a payment or action by us without our prior written consent. This section survives termination of these Terms.

19. Limitation of liability

To the maximum extent permitted by law, neither party is liable for any indirect or consequential loss, nor for any loss of profits, loss of revenue, loss of anticipated savings, business interruption, loss or corruption of data, reputational harm, loss of goodwill, or third-party claims, even if advised of the possibility of such loss. These heads of loss are excluded however they are characterised under Dutch law (including as gevolgschade).

Our total aggregate liability, and our liability per event, for all claims arising out of or relating to the service in any 12-month period is limited to the lower of (i) the fees you actually paid us for the service in the 3 months immediately preceding the event giving rise to the claim, or (ii) EUR 500. For this purpose, "fees" means amounts paid to us for StoreLoWidget subscriptions only, excluding VAT, other taxes, and any third-party charges (in particular your own Google Maps charges).

These limitations and exclusions apply to all claims on any legal basis, whether in contract, tort (onrechtmatige daad), or statute. They apply equally to damage caused by persons and suppliers we engage (hulppersonen, art. 6:76 BW), and they may also be invoked by our owner, our employees, freelancers, agents, and sub-processors as a third-party stipulation in their favour (derdenbeding, art. 6:253 BW).

For any free, trial, beta, or evaluation use, the service is provided entirely at your own risk and our liability is excluded to the maximum extent permitted by law; where it cannot be wholly excluded, our liability for such use is limited to EUR 100.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for intent or conscious recklessness (opzet of bewuste roekeloosheid) on our part, for fraud, for death or personal injury caused by negligence, and for mandatory statutory consumer rights. The indemnity in section 18 is not subject to the cap in this section.

20. Suspension

We may suspend, throttle, or disable the service or your access, in whole or in part and with immediate effect, for: late or failed payment; a (suspected) breach of these Terms or of the Acceptable use section; a security or abuse risk; excessive or fraudulent usage; or a legal obligation. We are not liable for any lawful suspension, and where practicable we will give you notice.

21. Complaints and time limits

You must notify us in writing of any defect, error, or other basis for a claim within 30 days of when you discovered it or should reasonably have discovered it, failing which the claim lapses (klachtplicht, art. 6:89 BW). Any legal claim against us lapses unless it is brought before the competent court within 12 months of the event giving rise to it (vervaltermijn). In each case this is subject to mandatory law, and the consumer minimum periods under art. 7:23 BW remain reserved for consumers.

22. Marketing, endorsements and FTC compliance

If you take part in any affiliate or referral programme, you must comply with the U.S. FTC Endorsement Guides (16 C.F.R. Part 255): make clear and conspicuous disclosures, do not make deceptive or unsubstantiated claims, and do not misrepresent your relationship with us. We may revoke participation at any time.

23. Export controls and sanctions

You represent that you are not located in, or a national or resident of, a sanctioned country, that you are not on any restricted-party list, and that you will not use or export the service in violation of any applicable export-control or sanctions law.

24. Force majeure

Neither party is liable for any failure or delay caused by events beyond its reasonable control, including acts of nature, war, terrorism, civil unrest, governmental action, labour disputes, internet or telecommunications failures, and pandemics. Force majeure also includes any failure, outage, or change of the third-party providers and sub-processors we rely on.

25. Changes to the service and these terms

We may update these Terms from time to time. For material changes we will give at least 30 days' notice by email or through the dashboard. Your continued use of the service after a change takes effect means you accept the updated Terms. If you do not agree, your remedy is to stop using and cancel the service.

26. General

• Entire agreement. These Terms, together with the Privacy Policy and the Data Processing Agreement, are the entire agreement between us and supersede any prior statements or understandings.
• Severability and conversion (conversie, art. 3:42 BW). If any provision — in particular the limitation of liability — is held unenforceable, it will be reduced to the maximum extent permitted by law, and the remainder of these Terms stays in full force.
• No waiver. Our failure to enforce any right is not a waiver of that or any other right.
• Assignment. We may assign or transfer these Terms to a successor or affiliated entity, including on a conversion of our business into a besloten vennootschap (BV) or a sale of the business. You may not assign these Terms without our prior written consent.
• Survival. The sections on intellectual property, confidentiality, indemnification, limitation of liability, complaints and time limits, and governing law survive termination of these Terms.

27. Governing law and disputes

These Terms are governed by the laws of the Netherlands, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods (CISG). The competent courts of the Netherlands have exclusive jurisdiction, unless mandatory consumer law provides otherwise. Disputes will, to the extent permitted, be handled on an individual basis. Consumers in the EU may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

28. Contact

Questions about these Terms can be sent to info@robinwessels.com.